Academics
-
Schools
- School of Law
- School of Business Administration
- School of Accounting
- School of Finance
- School of Economics
- School of Public Finance and Taxation
- School of Humanities and Communication
- School of Information Science
- School of Public Administration
- School of Art and Design
- School of Foreign Studies
- School of Geography and Tourism
- School of Statistics and Mathematics
- School of Greater Bay Area Film and Television Industry
- International School
- International Business School
- Cultural Creativity and Tourism School
- School of Digital Economy
- Undergraduate Education
- Postgraduate Education
Service Management
Release Date: 2017-09-221. Basic Course Information
Course Code：080133
Course name: Service Management
Course Type：Specialty Course
Periods: 54
Credits：3
Target Students：Undergraduates Majoring in Tourism Management
Assessment Method: Examination
Foundation Course: Management;Marketing
Speaker Teacher: Chen Ling
2. Brief Course Introduction
In time of service economics, consumer's pursuit is no longer constrained to material level, and service has become indivisible part of people's daily life. People of modern society find themselves tightly linked to service. Meanwhile on the enterprise's side, service becomes enterprise's instrument in fierce competition. Their strategy in marketing competition does not restrict to price, quality and distinguishing features any longer. Service and its quality is considered by many enterprises to be of great importance while they believe that only superior service can attract more customers and especially those loyal customers. Service management covers a thorough knowledge of psychology, marketing, management, public relationship and aesthetics. It is a combination of synthesis, science and practices of higher level. The content includes: concept and definition of service, assortment of service, strategy and use of service competition, design and construction of service transfer system flow, basis theory of service management, control and evaluation of service quality, construction of service culture and so on.